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Free shipping worldwide Contact +34 971334654

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FAQ

FAQ

What payment methods do you accept?

We accept Visa, Master Card, Delta, American Express, Diners and Switch credit/debit cards

Why don't you have the price in my currency?

Natasha Collis is headquartered in Ibiza, all our transactions are in UK pounds sterling. Our pricing includes IVA (sales tax) at the prevailing rate of 21%. Orders delivered outside the EU will have this deducted but you may be required to pay import tax and/or local sales tax at your country of destination.

In what currency will I be charged?

We will charge you in Euros.

Can I order by telephone or fax?

Due to security reasons, Browns Website does not offer a telephone/fax ordering system.

Do I need an account to place an order?

Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order.

How will I know that you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received.

How do I cancel my order?

Please contact us wiithin 24 hours of placing the order if you wish to cancel it.

Do you offer gift wrapping?

Yes we do offer a gift-wrapping option. You will be able to select the gift option at checkout. The parcel must include an invoice but this will be placed outside the gift packaging

Can I include a personalized gift message with my purchase?

Yes, you will be given the opportunity to create a personalized message at checkout. The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.

Do you offer same day delivery in Ibiza?

Yes we offer an ibiza same day delivery service. This service operates Monday through Saturday. Orders must be received by 1pm (Monday – Saturday) in order to receive same day delivery. Once the order has been successfully received and processed we will call you to arrange a delivery time suitable to you. Please note that if you require your items at a specific time, you must contact us at [email protected] This does not include Bank Holidays.

How do I receive a refund?

Unsuitable items may be refunded or exchanged within 14 days of our dispatch date (7 days for sale items). Before you return something you must notify us within 48 hours of receiving an item. The product you return must be in new, unused, and unworn condition with all the original packaging

When will I receive a refund for the returned items?

Refunds are process on the day they are received and take 3-5 days to show in your account. This is of course subject to the refunds policy. All incurred duties and taxes will need to be claimed back through FedEx. Natasha Collis Website is not responsible for the refund of international customs duties and sales taxes. If you need help with claiming with FedEx please email [email protected]

What do I do if I have received the wrong item or my item is faulty?

In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact customer service via email at [email protected] we will respond within 48hrs, Monday to Friday 10am – 8pm

How can I get an item repaired?

We repair repair the damaged item at our headquarters in Ibiza. You may either bring your item to the shop in Ibiza, or send it to our Ibiza address:

Natasha Collis Shop & Studio

Can Josepet Carrer de Missa 5

Sant Miquel 07815

Ibiza

Spain